IT SUPPORT SERVICE

You can trust Webasist Suport Center to provide your organisation with a high level of IT service. Our engineers are dedicated to quickly and effectively resolving your IT issues and proactively managing your IT infrastructure to protect against costly downtime.

  • Guaranteed Response Times - We guarantee a 2-hour response time for critical issues and 4-hour response time for non-critical issues. Low-level issues can be resolved immediately via the supportIT helpdesk.
  • Proactive Support - Telephone, remote and on-site support
  • Improved Network Stability - Webasist Suport Center carry out monthly preventative maintenance checklists to catch any major problems before they arise, leading to improved network stability and less downtime.
  • Access to a pool of technology experts - We also invest yearly in staff training to ensure our clients have access to the best support and advisory services.
  • Call Management and Reporting - All support calls are meticulously logged in our call management system, which allows us to identify troublesome infrastructure and areas for service improvement.
  • Flexible Support Options - Choose from contract it support, pre-paid it support or ad-hoc it support.

Contact us now

IT Support Options

Maintenance Contracts

Suitable for any size of business, a maintenance contract offers the best overall value and ensures you receive the support you need, the moment you need it. Options include basic monthly support and advanced monthly support. For accurate costs, we recommend that you arrange for an engineer to go on-site for a short site survey. Contact us now to arrange a visit.

Pre-Paid IT Support

Perfect for small to medium sized businesses, the pre-paid option cuts out the administration of monthly bills and gives you a discounted rate. You simply top-up when your credit runs out, ideal for budgeting purposes. Pre-paid in 5-hour bundles; Telephone and Remote Support; Guaranteed response times; Essential On-site visits & consultancy; Access to a dedicated helpdesk; Call reports;

Ad-Hoc IT Support

Perfect for small businesses with very few issues, ad-hoc it support is a non-contract, pay as you go option. Pay as you go; Telephone and Remote Support; Guaranteed response times; Essential On-site visits; Access to a dedicated helpdesk; Call reports;

Perseverance - Call +40.359.800.801 -  If at first we don't answer, try again. We'll answer. Really.