You can trust Webasist Suport Center to provide your organisation with a high level of IT service. Our engineers are dedicated to quickly and effectively resolving your IT issues and proactively managing your IT infrastructure to protect against costly downtime.
- Guaranteed Response Times - We guarantee a 2-hour response time for critical issues and 4-hour response time for non-critical issues. Low-level issues can be resolved immediately via the supportIT helpdesk.
- Proactive Support - Telephone, remote and on-site support
- Improved Network Stability - Webasist Suport Center carry out monthly preventative maintenance checklists to catch any major problems before they arise, leading to improved network stability and less downtime.
- Access to a pool of technology experts - We also invest yearly in staff training to ensure our clients have access to the best support and advisory services.
- Call Management and Reporting - All support calls are meticulously logged in our call management system, which allows us to identify troublesome infrastructure and areas for service improvement.
- Flexible Support Options - Choose from contract it support, pre-paid it support or ad-hoc it support.